REFUND POLICY - GIROUX SEWING CENTRE

HOW TO RETURN AN ITEM: Your item must be in its original unused condition to be returned. You must return the item within 10 days of purchase un-opened and in original condition. Contact us for instructions on returning items. Phone 613-938-8455 before you ship back.

1. Claims for incorrect items or damaged/missing goods must be processed within (5) days of the received date (received date according to delivery records).
2. Returned items must include a copy of your invoice before the items are shipped back to us.
3. Returned merchandise must be complete, clean, unused, and in its original packaging.
4. Shipments returned to us will be prepaid by the customer.

A restocking fee of 25% will apply to any open products or packages.
Items that came with any bonus items, free items, etc. that are not returned will be charged the full retail value of the missing item and will be deducted from the credit issued. Please note that by ordering from our website or over the -telephone, you are indicating that you have read and understood these guidelines.
Giroux Sewing Centre reserves the right to amend this policy at any time without prior notice.

Opened items brought in for exchange must be accompanied by all their original packaging and contents and are subject to a 10% restocking fee within the 10
day period described in our exchange policy. ( no exceptions )

PRICE GUARANTEE
If you purchased an item and the price is reduced or goes on sale within 10 days of your purchase we will issue you a GIFT CARD for the difference. Exceptions apply i.e. Black Friday, Trade Shows, BOXING DAY, and Final Clearance.

SPECIAL ORDER POLICY

We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.

• Any special orders under $200 after tax are required to be paid in full at the time of order.
• All special orders above $200 after taxes are subject to a minimum 50% deposit at the time of order. Orders will not be placed until deposit payment has been received.
• Special order items and deposits are NON-REFUNDABLE.
• NO RETURNS will be accepted on special orders or non-stock merchandise.
• Special order items will be covered by MANUFACTURER’S WARRANTY ONLY. If you have trouble locating the Manufacturer’s designated Canadian warranty centers, please contact us by phone or email (girouxsewingcentre@hotmail.com) and we will be happy to provide you that information.
• Special orders CANNOT BE CANCELLED once placed with our suppliers. Usually 24 hours after being placed by the customer * some exceptions apply.
• We will provide an Estimated Time of Arrival (ETA) required for your item to come in, to the best of our ability; however, we cannot guarantee ETAs in any case.
• We are not responsible for production delays, shipping, or other unforeseen circumstances that delay delivery of any special order.